Legal

Privacy Policy

Medicare Help Hub ("we," "our," "us") respects your privacy. This Privacy Policy explains what we collect, how we use it, and your choices. This notice is written in plain language for clarity and transparency.

Information we collect

• Contact details: name, email, phone, ZIP, and messages you submit (e.g., our Netlify form).
• Usage data: basic site interaction data (e.g., pages visited, device/browser info).
• Call/chat info: information you choose to share with our assistants for booking and support.

How we use information

• To respond to questions and provide Medicare guidance of a general nature.
• To schedule consultations and connect you with licensed agents.
• To improve our website, services, and customer support.
• To comply with law and protect our rights, users, and services.

Sharing

We share information with service providers (e.g., scheduling, CRM, hosting) under contracts that limit use to providing services to us. We do not sell your personal information.

Your choices & rights

You can request access, correction, or deletion of your information. If you are a California resident, you may have rights under CCPA (e.g., right to know, delete, and opt-out of sale/sharing). If you are in the EU/EEA, you may have rights under GDPR (e.g., access, rectification, erasure, and portability). Contact us to exercise these rights.

Security & retention

We use reasonable safeguards to protect information and retain it only as long as needed for the purposes above or as required by law.

Notice at collection

We collect the categories listed above directly from you when you submit forms, use our site, or speak with our assistants. See "Information we collect" and "How we use information."

Contact

Questions or requests: support@medicarehelphub.com · (502) 771-6282

Terms of Service

By using this website, you agree to these Terms. If you do not agree, do not use the site. We may update these Terms; continued use means you accept the changes.

Use of the site

You may use the site for lawful purposes. Do not interfere with the operation of the site or attempt unauthorized access.

No professional or plan-specific advice

Content is for general information. Licensed agents provide plan-specific guidance during a consultation. Decisions about coverage should be based on official plan documents and Medicare resources.

Third-party services

We may link to or integrate scheduling, CRM, or other services. Your use of those services is governed by their terms and policies.

Disclaimers & limitation of liability

The site is provided "as is" without warranties. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the site.

Governing law

These Terms are governed by the laws of the State of Kentucky, without regard to conflict of laws.

Disclaimer

Medicare Help Hub is an independent insurance agency. We are not affiliated with or endorsed bythe U.S. government or the federal Medicare program. We do not offer every plan available in your area. Any information we provide is limited to those plans we offer in your area. Contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Program (SHIP) for information on all options.

This site provides general information and is not a substitute for advice from Medicare, your plan, or a licensed agent. Always review official plan materials before making enrollment decisions.